Faq

These are Rules that Cole Sale Solutions Fallow

1. At the beginning of an exempt telemarketing call, Cole Sale Solutions Inc will identify the person or organization on whose behalf the call is being made.
2. Even if Cole Sale Solutions Inc is making an exempted call, a consumer can ask Cole Sale Solutions Inc to have their name and number put on the telemarketer’s own internal do not call list. Every Canadian telemarketer and client of a telemarketer even those making exempt calls is required to maintain such a list and respect the consumer’s wishes not to be called.
3. Cole Sale Solutions Inc will place the consumer’s name and telephone number on our own do not call list within 14 days of the consumer’s request. If Cole Sale Solutions Inc is calling on behalf of another organization or a client, Cole Sale Solutions Inc will ensure the consumer’s name and number are added to that organization’s or client’s own do not call list within 14 days. The consumer’s name and telephone number will stay on the internal do not call list for three (3) years.
4. Individuals and organizations placing calls for the sole purpose of market research, surveys, or public opinion polls are not considered to be telemarketing and are not required to keep internal do not call lists in respect of those types of calls but Cole Sale Solutions Inc will .
5. Calls from organizations conducting market research, surveys, or public opinion polls are exempt from the National Do Not Call List Rules. Also, under s. 41.7(5) of the Telecommunications Act, market research and polling firms are not required to keep internal do not call lists.
6. Cole Sale Solutions Inc understand that there are certain kinds of telemarketing calls that are exempt from the National DNCL Rules the exemptions include telemarketing calls made by, or on behalf of
7. Canadian registered Charities.
8. Political Parties, riding associations and candidates.
9. Persons or entities collecting information for a survey.
10. Newspapers of general circulation for the purpose of soliciting subscriptions.
11. Telemarketing calls that are made to persons with whom there is an existing business relationship are also exempt. Telemarketers are free to call a consumer who has purchased, leased, or rented a product or service from the telemarketer in the last eighteen (18) months;
12. Has a written contract with a telemarketer that is still in effect or expired within the last eighteen (18) months or has made an inquiry or has submitted an application to a telemarketer about a product or service within the last six (6) months.
13. Telemarketers may also make calls to consumers if the consumer has provided express consent to be called. Express consent includes the consumer’s permission to be called on a written form, electronic form, or an online form or an audio recording of the consumer’s verbal permission, or a record of it verified by an independent third party.
14. The National DNCL Rules do not apply to telemarketing calls made to businesses.